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Solutions · Car Dealerships
Phone system for car dealerships. Never lose a lead to voicemail.
Car buyers call multiple dealerships. The first to answer with a live person wins the appointment — and likely the sale. EMAK routes sales calls to sales, service calls to service, records every conversation, and captures every after-hours lead.
5.0 ★ on Google · Trusted by TC Automotive, Motoexpress, and dealerships across Canada
Win the first ring
Every sales rep's phone rings simultaneously. First free pickup wins the lead. No more voicemail while a rep is free two desks away. The dealership down the road doesn't even get the chance to answer.
Every call recorded + transcribed
AI-transcribed recordings of every sales call. Managers review how reps handle inbound leads, what questions get asked, what gets missed. Real calls, not role plays — the best training tool there is.
Run BDC like the call center it is
Call queues, agent login/logout, overflow to SMS or AI, real-time stats. Your BDC stops feeling like 'a few people answering phones' and starts performing like an actual operation.
Trusted by car dealerships, automotive groups, and multi-rooftop operations across Canada
A prospect calls. If they hit voicemail, they're calling the dealer down the road.
Sales calls go to sales. Service calls go to service.
A single dealership number handles everything — but callers don't experience a single queue. The virtual receptionist greets every caller and routes them instantly. Sales calls hit a ring group of every floor rep. Service goes to the service desk. Parts and finance get their own routing. Customers reach the right person the first time, not after three transfers.
Virtual receptionistSales call · Yesterday 11:42
Sami H. · Michel Tremblay
"...so I can book you for a test drive Saturday at 2 — does that work?"
Asked for appt
Got email
Trade-in
Call recording + AI transcript
Every sales call recorded and transcribed. Managers see who asked for the appointment, who captured the trade-in info, who skipped the financing pitch. Real calls. Real training.
Call recordingMissed sales · Lunch hour
3 leads → BDC callback
P. Marchand
12:14 · sales · voicemail
L. Bélanger
12:42 · BDC called back 12:58
A. Petraki
13:08 · BDC called back 13:14
Missed-call follow-up before lunch is over
Call history shows every missed sales call by name, number, and timestamp. Your BDC rep filters for missed sales and calls them back the same hour — before they walk into the competitor's showroom.
Call historySales rep performance
Last 7 days · leads handled
See who carries the load
Per-rep dashboards show calls handled, answer rates, average call duration, and missed-call patterns. Identify your top closers, spot bench underperformance, staff your floor on data — not gut feeling.
Reporting & analyticsYour BDC team is a call center. Treat it like one.
Run BDC like the operation it is.
Call queues with hold music and position updates. Agents log in for shift, log out for breaks. Overflow timeouts to AI voice, SMS auto-reply, or voicemail with transcription — every lead goes somewhere. Total calls, abandon rate, average wait, per-rep stats. Prove BDC ROI with the actual numbers.
Call centerRun two rooftops or five — from one dashboard.
Each dealership gets its own number, greeting, business hours, queues, and routing. Compare call volume and answer rates across rooftops in one view. Spot the store that's missing sales calls. Staff the floor accordingly. After hours, voicemails get transcribed and emailed to the BDC team — Monday-morning callbacks scheduled before the doors open.
Multi-location analyticsEvery feature your dealership needs — included.
Virtual receptionist
Route sales, service, parts, and finance from one number. Bilingual greetings.
Ring groups
All sales reps ring at once — first to answer gets the lead.
Call recording + AI transcript
Review every sales call, train reps, verify commitments — searchable transcripts.
Business hours routing
After-hours leads captured in voicemail with text transcription.
Call history & logs
Filter missed sales calls and follow up the same day.
Reporting & analytics
Track calls per rep, answer rates, peak hours, and missed-call patterns.
CRM integration + click-to-call
Auto-log every call to your CRM. Click any phone number in your browser to dial out.
Showroom paging
Page the showroom or lot when a customer arrives or a manager is needed.
Softphone app
BDC reps work from home with full dealership caller ID and call recording.
Business texting
Text appointment confirmations and follow-ups from the dealership number.
Voicemail to text
After-hours leads as readable text in your BDC team's inbox — not 30 audio files.
85%
of callers who can't reach a business on the first attempt won't call back. The dealer who answers first wins the deal.
For once I could say it was a pleasure to deal with a phone company. The whole team is great.
TC
TC Automotive
Google Review ★★★★★
What automotive businesses say
Dealerships, automotive groups, and BDC operations across Canada.
"For once I could say it was a pleasure to deal with a phone company. The whole team is great."
TC
TC Automotive
Google Review
"From the moment we chose EMAK Telecom, we witnessed a remarkable improvement in our communication systems. Their advanced call forwarding and voicemail options have streamlined our communication processes."
SC
Sebastian Castro
Owner · Motoexpress
"They know what they are doing. Always available to help and the services provided is incomparable, especially at that price."
BL
Ben Levine
Google Review
Switching
Port your numbers. Set up your routing. Start taking calls.
Customers keep calling the same dealership number. Set up your IVR, ring groups, and business hours from the EMAK portal. Desk phones, softphones, or both — your team is live in minutes.
No contracts. No per-rep surcharges. Canadian support from Montreal.
*611
Phones down, deals lost. Dial *611 from any EMAK phone — a human answers in 31 seconds on average. 94% answer rate over 4,145 support calls this year.
Number porting
7–14 days
Installation fee
$0
Per-rep surcharge
None
Support response
31 sec
The prospect who called and hit voicemail is at the dealership down the road right now.
Frequently asked questions.
What phone system is best for a car dealership?
Dealerships need department-level routing (sales, service, parts, finance), ring groups so every sales rep is alerted simultaneously, call recording for training and accountability, and real-time analytics to track team performance. EMAK includes all of this in every plan.
Can I route sales and service calls to different teams?
Yes. Your virtual receptionist routes callers by keypress or caller ID. Sales calls ring your sales floor. Service calls go to service advisors. Parts and finance get their own routing. All from one main number.
Can I track how many calls each sales rep handles?
Yes. EMAK's reporting dashboard shows calls per extension, answer rates, average call duration, and missed-call patterns. Identify your top performers and team members who need support.
Does EMAK work for multi-location dealerships?
Yes. Each rooftop gets its own number, greeting, routing, and business hours — all managed from one EMAK portal. Compare call volume and performance across locations.
Can my BDC team work remotely?
Yes. The softphone app gives BDC reps a full business phone from their home computer — same dealership caller ID, same call recording, same CRM logging. The customer doesn't know they're not at the dealership.