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EMAK vs Fresk for dental clinics: an honest comparison.
Both are phone systems built for Quebec dental clinics. We compared price, contract, features, data, support and reviews, point by point.
Our verdict
Fresk and EMAK both serve Quebec dental clinics well. Fresk leads on an all-in-one inbox and ready-made software sync; EMAK costs roughly a third as much for the same team, has no contract, and adds fax, paging and the AI receptionist of your choice.
Best for EMAKClinics that want no contract, predictable per-person pricing, fax and paging, and a choice of AI receptionist.
Best for FreskClinics that want calls, texts and email in one inbox with Fresk's own AI, and are fine with a 12-month commitment.
Scorecard: EMAK ahead on 6 points, Fresk ahead on 3, 4 ties.
EMAK vs Fresk: the scorecard.
Point by point, including the ones we lose.
| What matters to a clinic | Ahead | Why |
|---|---|---|
| Monthly price | EMAK | 3 people: $75 at EMAK vs $264.96 at Fresk (one line). |
| Contract and cancellation | EMAK | None at EMAK; 12 months after the trial at Fresk, with an exit fee. |
| Free trial | Fresk | Three months at Fresk vs 30 days at EMAK, but Fresk does not refund installation or hardware fees. |
| Installation | EMAK | Free at EMAK; quoted separately at Fresk. |
| Texting and missed-call text-back | Tie | Both include them. |
| Call recording and transcription | Tie | Both include them. |
| AI receptionist | Tie | Fresk has its own; EMAK lets you choose Claio, Doc Clik or another. |
| Dental software sync | Fresk | Fresk says it syncs with five Quebec systems; EMAK's Dentitek screen pop is rolling out. |
| One inbox for calls, texts and email | Fresk | Fresk combines them, including email; EMAK does not handle email. |
| Fax | EMAK | eFax and fax machines at EMAK; not advertised by Fresk. |
| Waiting-room paging | EMAK | Algo speakers and Sonos at EMAK; not advertised by Fresk. |
| Where data is stored | Tie | EMAK: Canada. Fresk advertises Quebec, but its terms allow some data outside Quebec or Canada. |
| Support | EMAK | EMAK publishes a 31-second average wait; Fresk supports weekdays 8:00 to 17:00 with no published target. |
EMAK vs Fresk pricing.
Both publish their prices. Fresk charges per user plus per phone line; EMAK charges per extension, with every feature included.
| Clinic size | EMAK per month | Fresk per month | EMAK, 3 years | Fresk, 3 years |
|---|---|---|---|---|
| 3 people | $75 | $264.96 | $2,700 | $9,538.56 |
| 8 people | $200 | $614.91 | $7,200 | $22,136.76 |
| 15 people | $337.50 | $1,104.84 | $12,150 | $39,774.24 |
Fresk: $69.99 per user plus $54.99 for one line, from its plans page; installation and hardware are not included because Fresk does not publish them. EMAK: $25 per extension for 2 to 10 and $22.50 for 11 to 50, installation free. eFax is an optional $14.95 a month at EMAK. Taxes extra. EMAK pricing
Contract, renewal and cancellation.
EMAK
- No contract, ever: month to month.
- No fee to leave, and your numbers come with you.
- Free installation and free number transfer.
- 30-day free trial, no credit card required.
Fresk
- Three-month trial; cancelling during it is free, but installation, configuration and hardware fees are not refunded.
- Then a 12-month commitment, or 36 months if Fresk helps pay your old provider's exit fees.
- Renews automatically for 12 months unless you give written notice 30 days before the end.
- Leaving early costs the greater of 50% of the remaining fees or 6 months of service.
- Prices can rise up to 5% a year, each January 1.
“Certaines données peuvent être hébergées ou transiter à l’extérieur du Québec ou du Canada.”
Fresk terms and conditions, section 13 (updated August 12, 2026)
Features, in detail.
"Not advertised" means we could not find it on their website; it does not mean it cannot be done.
Calls and front desk
| Feature | EMAK | Fresk |
|---|---|---|
| Phone menu (auto attendant) | ✓ | ✓ |
| Call queues | ✓ | ✓ |
| Call recording and transcription | ✓ | ✓ |
| Mobile and computer app | ✓ | ✓ |
| Waiting-room paging (Algo, Sonos) | ✓ | Not advertised |
Texting, email and fax
| Feature | EMAK | Fresk |
|---|---|---|
| Texting from the clinic number | ✓ | ✓ |
| Automatic text after a missed call | ✓ | ✓ |
| Email in the same inbox | ✕ | ✓ |
| eFax and fax machines | $14.95 a month per fax line | Not advertised |
AI and dental software
| Feature | EMAK | Fresk |
|---|---|---|
| AI receptionist | Claio, Doc Clik or any AI agent | Fresk's own |
| Quebec dental software | Dentitek screen pop rolling out | Says it syncs with Dentitek, Progident, AD2000, ExcelDent, Dentonovo |
| Caller's file on screen | Dentitek, rolling out | ✓ |
Plans and billing
| Feature | EMAK | Fresk |
|---|---|---|
| Every feature on every plan | ✓ | One plan; lines extra |
| Billed per | Extension | User and line |
| Currency | CAD | CAD |
Loi 5 and Law 25
Patient data and privacy.
- EMAK stores data in Canada: databases on servers it manages in Beauharnois, Quebec; recordings, voicemails and faxes in Canadian data centres in Quebec and Ontario.
- Every view or download of a fax or recording is logged with the user, time and IP address.
- EMAK does not use your calls to train AI, and says publicly that it is not SOC 2 or ISO 27001 certified.
- Fresk says all data is hosted in Quebec, but section 13 of its terms says some data may be hosted or transit outside Quebec or Canada. Its privacy policy refers to PIPEDA.
- For a clinic, any storage outside Quebec (Ontario included) calls for a privacy impact assessment under Loi 5. Ask each provider exactly where each type of data is kept.
What Loi 5 asks your clinic to check before choosing a phone system →
Support, setup and hardware.
EMAK
- Support
- Dial *611 from any EMAK phone. Last year: 31-second average wait, 94% of calls answered live.
- Language
- French and English, from a team in Montreal.
- Setup
- Free installation. Phones, greetings, fax and paging are set up and tested before switch day.
- Numbers
- Free transfer, usually about five business days.
- Phones
- Yealink, Poly and Cisco phones and headsets, or keep compatible IP phones you already own.
Fresk
- Support
- Monday to Friday, 8:00 to 17:00, by phone, email or video; no response-time target published.
- Language
- French and English website; a local Quebec team.
- Setup
- Installation and configuration quoted in the proposal; later interventions billed hourly, one-hour minimum.
- Phones
- Yealink phones and headsets, or a softphone on your existing number.
What customers say.
EMAK
5.0 average on Google across 135 reviews, including dental clinics such as Clinique Yulsmile and BOCA Dental. More than 300 Quebec dental clinics use EMAK.
Fresk
Fresk says it is rated 4.9 out of 5 on Google and shows testimonials from dental secretaries and managers, some mentioning a short learning curve. We found no third-party review sites covering Fresk.
Which one should your clinic choose?
Choose EMAK if
- You do not want a 12-month commitment or an exit fee.
- You want a lower, predictable price per person.
- You still send and receive faxes, or page the waiting room.
- You want to pick your AI receptionist, or already use Claio or Doc Clik.
Choose Fresk if
- You want calls, texts and email in a single inbox.
- You want an AI that comes built in, from the same company.
- You use Progident, AD2000, ExcelDent or Dentonovo and want Fresk's sync.
- A three-month trial matters more to you than setup costs.
Switching from Fresk.
Send us a recent bill
We list your numbers, lines, fax and paging, and check any contract end date with you.
We set everything up first
Phones, greetings, fax and the AI receptionist are ready and tested before switch day. Moving your numbers is free.
Switch day
Your numbers move over, usually in about five business days, and your current lines work until the switch.
Before you switch, check:
- Your contract end date and any early-exit fee.
- Every number you use: main line, fax, toll-free, text-enabled numbers.
- Which phones you own and which are leased.
- Who needs access to faxes and recordings.
- Whether your Fresk agreement is 12 or 36 months, and its renewal date.
EMAK vs Fresk: your questions.
How much does Fresk cost?
Fresk lists $69.99 per user plus $54.99 per phone line each month, taxes extra. Installation, configuration and hardware are quoted separately.
How much does Fresk cost compared with EMAK?
For 3 people sharing one line: $264.96 a month at Fresk and $75 at EMAK. For 8 people: $614.91 and $200. Over three years, that is $22,136.76 and $7,200 for an 8-person clinic.
Does Fresk have a contract?
Yes. Its terms describe a three-month trial, then a 12-month commitment (36 months if Fresk helps with your old provider's exit fees) that renews automatically for 12 months. EMAK has no contract.
How do we cancel Fresk?
Fresk's terms ask for written notice 30 days before the end of the term. Ending early costs the greater of 50% of the remaining fees or 6 months of service. Check your own agreement.
Can we switch from Fresk to EMAK?
Yes. Your phone numbers can move to EMAK. Check your Fresk agreement for its end date and exit fee, and we will plan the switch around it with you.
Do both work with Dentitek?
Fresk says it syncs with Dentitek and other Quebec software. At EMAK, our Dentitek screen pop is being rolled out clinic by clinic, and the AI receptionists we work with, Claio and Doc Clik, say they book into Dentitek.
Which one has an AI receptionist?
Both. Fresk has its own. With EMAK you choose: Claio, Doc Clik or any AI voice agent, and you can switch later.
Where does Fresk store data?
Fresk advertises Quebec hosting. Its terms (section 13) add that some data may be hosted or transit outside Quebec or Canada. EMAK stores data in Canada, in Quebec and Ontario.
Is there a Fresk alternative for dental clinics without a contract?
Yes. EMAK is built for dental clinics too, used by more than 300 in Quebec, and has never had a contract.
How we compared
EMAK wrote this page, so read it knowing we are one of the two companies compared. Every fact about Fresk comes from its own website, pricing page or terms, checked on September 24, 2026, and is linked below. Where we could not find something, we say "not advertised" rather than guess. Prices exclude taxes. If anything here is out of date or wrong, write to us and we will correct it.
Sources: Fresk plans · Fresk terms (Aug. 12, 2026) · Fresk FAQ · Fresk partners · EMAK pricing