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EMAK vs Weave for dental clinics in Canada: an honest comparison.
Weave is a US front-office platform; EMAK is a Montreal phone system. We compared price, contract, data location, features, support and reviews.
Our verdict
Weave does more of the front office: reviews, forms, payments and deep US software integrations. EMAK is the stronger choice for a Quebec clinic that wants its data in Canada, French support, Canadian-dollar pricing and no contract.
Best for EMAKQuebec and Canadian clinics that want data in Canada, French support, no contract and simple CAD pricing.
Best for WeavePractices on US software like Dentrix or Eaglesoft that want reviews, forms and payments in the same tool as the phones.
Scorecard: EMAK ahead on 7 points, Weave ahead on 2, 3 ties.
EMAK vs Weave: the scorecard.
Point by point, including the ones we lose.
| What matters to a clinic | Ahead | Why |
|---|---|---|
| Starting price | EMAK | $34.95 CAD for one extension at EMAK vs from US$199 a month at Weave. |
| Published prices | EMAK | EMAK publishes every tier; Weave publishes a starting price only. |
| Contract and cancellation | EMAK | None at EMAK; Weave orders can auto-renew, with no refunds. |
| Where data is stored | EMAK | Canada at EMAK; US servers at Weave. |
| French | EMAK | Bilingual support at EMAK; we found no French site or support at Weave. |
| Reviews, forms and payments | Weave | Built into Weave; not part of EMAK. |
| US practice software integrations | Weave | Weave lists Dentrix, Eaglesoft, Open Dental and more, with the patient record on screen. |
| Quebec practice software | EMAK | EMAK's Dentitek screen pop is rolling out; Weave does not list Dentitek, Progident or AD2000. |
| Texting and missed-call text-back | Tie | Both include them. |
| Fax | Tie | Both offer fax. |
| AI receptionist | Tie | Weave has its own (early access); EMAK lets you choose. |
| Waiting-room paging | EMAK | Algo and Sonos at EMAK; not advertised by Weave. |
EMAK vs Weave pricing.
EMAK publishes every price. Weave publishes a starting price and asks you to request a quote for its tiers.
| Item | EMAK | Weave |
|---|---|---|
| Starting price | $34.95 CAD a month (1 extension) | From US$199 a month |
| Clinic of 5 | $125 CAD a month | Not published |
| Tiers | One plan, every feature | Pro, Elite, Ultimate: prices on request |
| Currency | Canadian dollars | US dollars |
| Installation | Free | Not published |
| Refunds | Nothing to refund: no contract | None, per its terms |
Weave's terms quote all fees in US dollars, so your monthly cost moves with the exchange rate. Some third-party sites report higher real-world Weave prices; we leave them out because Weave does not confirm them. EMAK pricing
Contract, renewal and cancellation.
EMAK
- No contract, ever: month to month.
- No fee to leave, and your numbers come with you.
- Free installation and free number transfer.
- 30-day free trial, no credit card required.
Weave
- The term is set by your order; you pay for the whole term whether or not you use the service.
- Orders of a year or more renew automatically unless you give notice 60 days before the end.
- Cancelling takes effect only once all your numbers have been transferred out of Weave.
- No refunds; leased phones go back within 10 business days, at your cost.
- Governed by Utah law.
“No cancellation will be effective until all phone numbers associated with your account have been ported out of Weave.”
Weave terms of service, section 9.6 (updated May 4, 2026)
Features, in detail.
"Not advertised" means we could not find it on their website; it does not mean it cannot be done.
Calls and front desk
| Feature | EMAK | Weave |
|---|---|---|
| Desk phones | ✓ | ✓ |
| Call recording and transcription | ✓ | Call Intelligence; details not published |
| Waiting-room paging (Algo, Sonos) | ✓ | Not advertised |
Texting and fax
| Feature | EMAK | Weave |
|---|---|---|
| Texting from the clinic number | ✓ | ✓ |
| Automatic text after a missed call | ✓ | ✓ |
| Fax | $14.95 a month per fax line | ✓ |
Front office
| Feature | EMAK | Weave |
|---|---|---|
| Appointment reminders | By text, from your clinic number | ✓ |
| Review requests | ✕ | ✓ |
| Online forms and payments | ✕ | ✓ |
AI and practice software
| Feature | EMAK | Weave |
|---|---|---|
| AI receptionist | Claio, Doc Clik or any AI agent | Weave's own (early access) |
| US practice software | Through your AI provider | Dentrix, Eaglesoft, Open Dental and more |
| Quebec practice software | Dentitek screen pop rolling out | Dentitek, Progident and AD2000 not listed |
Loi 5 and Law 25
Patient data and privacy.
- EMAK stores data in Canada: databases on servers it manages in Beauharnois, Quebec; recordings, voicemails and faxes in Canadian data centres in Quebec and Ontario.
- Every view or download of a fax or recording is logged with the user, time and IP address.
- EMAK does not use your calls to train AI, and says publicly that it is not SOC 2 or ISO 27001 certified.
- Weave's help centre says its servers are in the US; its terms say data may be processed in the United States or other countries and may be accessible to US authorities.
- Weave cites Google Cloud's SOC 2 and ISO 27001 for its hosting.
- For a Quebec clinic, sending patient information to US servers calls for a privacy impact assessment under Loi 5 first.
What Loi 5 asks your clinic to check before choosing a phone system →
Support, setup and hardware.
EMAK
- Support
- Dial *611 from any EMAK phone. Last year: 31-second average wait, 94% of calls answered live.
- Language
- French and English, from a team in Montreal.
- Setup
- Free installation. Phones, greetings, fax and paging are set up and tested before switch day.
- Numbers
- Free transfer, usually about five business days.
- Phones
- Yealink, Poly and Cisco phones and headsets, or keep compatible IP phones you already own.
Weave
- Support
- Phone Monday to Thursday 6:00 to 18:00 and Friday 6:00 to 17:00, Mountain time; chat for software and phone issues.
- Language
- English; we found no French site or French support.
- Phones
- Weave phones, which can be leased and must be returned when you leave.
What customers say.
EMAK
5.0 average on Google across 135 reviews, including dental clinics such as Clinique Yulsmile and BOCA Dental. More than 300 Quebec dental clinics use EMAK.
Weave
Weave has 4.5 out of 5 on Trustpilot across about 900 reviews. Reviewers praise the texting interface and all-in-one workflow; complaints mention support that is hard to reach after onboarding, billing and cancellation friction, and dropped calls.
Which one should your clinic choose?
Choose EMAK if
- Your clinic is in Quebec and patient data should stay in Canada.
- You want support and service in French.
- You want to pay in Canadian dollars with no contract.
- You use Dentitek or other Quebec software.
Choose Weave if
- You run Dentrix, Eaglesoft or other US software and want deep integration.
- You want review requests, forms and payments in the same tool.
- US hosting and US-dollar billing are not a concern for you.
Switching from Weave.
Send us a recent bill
We list your numbers, lines, fax and paging, and check any contract end date with you.
We set everything up first
Phones, greetings, fax and the AI receptionist are ready and tested before switch day. Moving your numbers is free.
Switch day
Your numbers move over, usually in about five business days, and your current lines work until the switch.
Before you switch, check:
- Your contract end date and any early-exit fee.
- Every number you use: main line, fax, toll-free, text-enabled numbers.
- Which phones you own and which are leased.
- Who needs access to faxes and recordings.
- Weave's 60-day renewal notice, and returning leased phones within 10 business days.
EMAK vs Weave: your questions.
How much does Weave cost in Canada?
Weave starts from US$199 a month and quotes its Pro, Elite and Ultimate tiers on request, in US dollars. EMAK starts at $34.95 CAD a month for one extension and $25 per extension for 2 to 10, with every feature included.
Where does Weave store data?
Weave's help centre says its servers are in the US, and its terms say data may be processed in the United States or other countries. For a Quebec clinic, that calls for a privacy impact assessment before patient information is sent there. EMAK stores data in Canada.
Does Weave have a contract?
The term depends on your order. Orders of a year or more renew automatically unless you give 60 days' notice, and there are no refunds. EMAK has no contract.
Does Weave work with Dentitek?
Weave's integrations page does not list Dentitek, Progident or AD2000. With EMAK, our Dentitek screen pop is being rolled out clinic by clinic.
Is Weave available in French?
We found no French website or French support at Weave. EMAK's team answers in French and English.
What does Weave do that EMAK does not?
Review requests, online forms and payments are part of Weave. EMAK focuses on the phone system: calls, texting, fax, paging and the AI receptionist of your choice.
What is a good Weave alternative in Canada?
If you want your phones, texting and fax with data in Canada and no contract, EMAK is used by more than 300 Quebec dental clinics.
How we compared
EMAK wrote this page, so read it knowing we are one of the two companies compared. Every fact about Weave comes from its own website, pricing page or terms, checked on September 24, 2026, and is linked below. Where we could not find something, we say "not advertised" rather than guess. Prices exclude taxes. If anything here is out of date or wrong, write to us and we will correct it.
Sources: Weave pricing · Weave terms (May 4, 2026) · Weave help: servers · Weave integrations · Weave support hours · Weave on Trustpilot