How to Reach EMAK Telecom Support
There are many ways to reach the EMAK Telecom support team. All of our important support information is listed on our contact page. Here we will provide more specific information related to contacting support and exact hours of operation.
Contacting Support
We offer many convenient ways to contact our support team. Support is offered by email or phone as follows:
Send an email to [email protected]. A ticket will immediately be created in our system to ensure we are able to complete prompt follow-up your request or issue.
*611 From your EMAK Phone
If you are using an EMAK Telecom phone to reach us, you can dial *611 and will be placed directly into our phone support queue, no need to go through our main phone menu!
By Phone
You can dial (514) 400-0226 and dial option 2 for support.
Support Hours
Our regular business hours are listed below. Note that we are closed on major holidays. Regular support includes phone support to make account changes, configuration changes, etc.
Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 5pm
Saturday: Closed
Sunday: Closed
Emergency Support
Emergency support is offered 24/7/365. Emergency support means major network outages that impact your services with us.
Please note that when contacting support outside of regular support hours, you may be subject to additional service charges if you are calling to request changes, etc. Again, emergency support is offered for outages only!
Posted on December 6, 2019
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