EMAK Telecom — Features List

EMAK Telecom’s hosted phone system bundles a wide range of business-grade calling features. The list below is the canonical reference — links go to the relevant how-to guide for each feature. For a printable copy, download the EMAK Telecom Features List PDF.

Auto Attendant and Call Routing

• Digital Receptionist (IVR) — Set up announcements and menus for the auto attendant. Let callers reach specific departments by dialling a number, and customize after-hours or holiday menus.
• Call Flows (Day/Night Mode) — Switch routing between two time conditions (typically office hours vs. closed). Activate by pressing a programmed button on the phone — see phone feature codes.
• Call Routing — Direct calls to different destinations or trigger actions based on caller ID and other call information.
• Dialplan Manager — Build call destinations based on conditions and context: route to gateways, auto attendants, external numbers, scripts, or any destination.

Live Call Handling

• Eavesdrop — Listen in on an active call from another extension (one-way audio).
• Call Barge — Listen in on an active call and join the conversation with one or both parties.
• Intercept / Call Pickup — Pick up a call ringing on another extension.
• Call Block — Block inbound calls based on caller ID.
• Attended Transfer — Hold a call, place a second call to confirm the destination is ready, then merge the two.
• Blind Transfer — Transfer a call to a user or ring group without speaking to them first.
• Hold and Call Waiting — Put an ongoing call on hold and accept a second call.
• Call Parking — Park a call into a shared slot for any phone in the office to retrieve.
• Call Monitoring — See which extensions are currently engaged in a call.
• Do Not Disturb (DND) — Send incoming calls straight to voicemail or to an alternative destination.
• Caller ID — Display caller identification on incoming calls.

Reporting and Recording

• Call Detail Records (CDR) — Search and filter call history; export to CSV. Reports include caller information, timestamps, call length, and statistics.
• Extension Summary — Per-domain summarized activity (missed calls, answered calls, inbound/outbound durations, average length of conversation), downloadable as CSV.
• Call Recordings — Record some or all calls, including specific portions of a call.
• Voicemail Transcription — Voicemail messages are automatically transcribed to text so you can review and respond without listening to the audio.

Call Centre and Distribution

• Call Center — Build a call centre environment with tiered agents.
• Queues — Hold callers in a queue and serve them in arrival order.
• Ring Groups — Ring multiple extensions simultaneously when an inbound call arrives, distributing calls efficiently across your team.
• Call Broadcast — Create a recording and have the system call one or more groups to play it.

Mobility and Reachability

• Call Forward — Forward calls to another extension or any phone number.
• Find Me / Follow Me — Receive calls at multiple devices or numbers, ringing them all at once or in sequence.
• Hot Desking — Sign in to any phone and temporarily (or permanently) become your extension. Sometimes called hoteling or extension mobility.
• Direct Inward System Access (DISA) — Call into the system, enter a PIN, then place outbound calls — useful for billing on-account from an external phone.

Conferencing and Collaboration

• Conference / Conference Center — Voice and video conference rooms, optionally PIN-secured. Transfer live calls into a conference room. Unlimited rooms with moderator and participant controls.
• Contacts — Manage contacts on the system, or import from Outlook CSV files.
• Dial by Name (*411) — Find an extension by first or last name from your phone.
• Extensions — Provision extensions for phones to register and email missed-call alerts.

Audio and Customer Experience

• Music on Hold — Multiple categories of royalty-free music, set globally or per domain. Inject periodic announcements (“your call is important to us…”) or seasonal promotions during hold time.
• Paging — Page another extension or a group of speakers, with or without password. Useful for announcements or person-to-person callouts across the office.

Voicemail and Fax

• Voicemail — Access voicemail locally or remotely from the web portal, desk phone, or smartphone app.
• Voicemail to Email — Voicemails delivered straight to your email inbox so you never miss a message.
• Fax Server — Virtual fax line for sending and receiving faxes with advanced features.

Features List FAQ

Are all of these features included with my plan?

Most are. Some advanced capabilities (call recording retention, voicemail transcription minutes, extra conference rooms) may depend on your plan. Contact EMAK Telecom support for plan-specific details.

Where do I configure these features?

Most user-level features are managed from the EMAK phone portal. Account-wide features (queues, call routing, dial plans) are typically configured by your administrator.

Is there a printable version?

Yes — the PDF features list is suitable for printing or sharing.

Can EMAK build a custom feature for me?

The EMAK Telecom platform is highly flexible — most workflows can be built using the dial-plan manager and call-routing tools. For unusual requirements, contact support to discuss what’s possible.

Do these features work on softphones and mobile apps?

Yes — features that depend on phone keys (BLF, park keys, paging) are available on Yealink desk phones and softphones. See the per-feature articles for specific notes on softphone or mobile usage.